Privacy Policy

This Privacy Policy (“Policy”) explains how information about You is collected, used, and disclosed by Your access or use of 18street.com (this Site) or otherwise as a result of Your interactions with 18 Street Design, LLC (Us). By visiting this Site directly or through another site, You accept the terms and conditions of this Policy. This Policy applies to this Site. We are not responsible for the content or privacy practices on any website to which this Site links, is embedded, or links to this Site.

We collect information from you in different ways on this Site:

Requesting a Design Quote
When you email us or complete the quote request form, your email address and any other information you send us may be used to contact you or follow up with you regarding the quote information. We may also use your information to market additional services to you. We may store this information in our email contacts and third party services for marketing purposes. You can request removal of this data by emailing hello@18street.com.

We use Cognito Forms to handle our quote request and MailChimp to handle email marketing. These third party service’s privacy policies also apply to you.

We may also automatically collect information about you when you access or use the Site or transact business with Us, including:

Analytics: We use Matomo Analytics on our site to help see how well our marketing and advertising is working. We use analytics on our site to help us determine the best ways to enhance our search ranking as well as determine our marketing strategies. Matomo respects your browsers ‘Do Not Track’ settings and you can manage Matomo’s tracking below:

You may choose to prevent this website from aggregating and analyzing the actions you take here. Doing so will protect your privacy, but will also prevent the owner from learning from your actions and creating a better experience for you and other users.

Web Server Logs: Our hosting provider obtains information about your use of Our website, including the type of browser you use, access times, pages viewed and your IP address through web hosting server logs maintained and controlled by our web hosting provider. Server logs may also collect information about the computer or mobile device you use to access Our Site and the hosting company’s server, such as the hardware model and operating system. Our hosting company controls this data and we do not have the ability to disable or delete this data. It is our understanding that hosting companies use this data to help prevent fraud and abuse on their servers, so it is considered an essential service. Our hosting company is InMotion Hosting.

Information Use and Disclosure

Communications with You
We will use personal information you provide to us (such as your name, email and phone) to communicate with you about this Site and/or your requests for support, information, services we offer or a design quote. Please do not email sensitive information such as passwords to us. We may send you marketing emails, phone calls or postal marketing ads with more information about our company and services if you provide that contact information to us. Also, you may submit your email address for reasons such as to register for a contest/sweepstakes, or to sign up for email newsletters and special offers. If you submit your email address, We use it to deliver the information to you as well as send you additional emails to market our services. You can ask to be removed from our marketing database by emailing us at hello@18street.com or using the unsubscribe option in the marketing email.

External Use
Except as otherwise set forth in this privacy policy, We do not sell, rent, trade, license or otherwise disclose your specific personal information to anyone other than third party services outlined in this privacy policy.

We may use third party services to store personal marketing/contact information such as name, email, phone and company name. We use these services to send out marketing emails and marketing materials to our customers and potential customers. We also use a third party email service that handles our email and contacts. Those third party services maintain their own privacy policies and data security, but we make effort to select third party services that maintain good data security protocols and when possible to make efforts to secure our login credentials with strong passwords and two-factor authentication.

Data Security
We strive to take reasonable measures to protect information about you from loss, theft, misuse, unauthorized access, or disclosure. However, it is impossible to create an impenetrable database or 100% secure system, so no guarantee or warranty is made or implied that your data and/or personal information is completely secure.

Opt Out/Corrections
Upon your request, We will (a) correct or update your personal information if we have it stored; (b) and/or stop contacting you with marketing information. You can make these requests at hello@18street.com.

Last updated: December 22, 2021